A Texas roofing company is in hot water after taking thousands from customers and never completing the promised work. In the last 18 months, the Better Business Bureau has received a total of 82 complaints against Bow Tie Roofing. The sudden rise in complaints coincides with the sale of the roofing company to new owners. Under its original owners, Bow Tie Roofing had an A rating with the Better Business Bureau but when the company was sold, the new owners abandoned the backlog of roofing contracts but kept the down payments for those contracts. While it’s unfortunate for the customers who gave money to Bow Tie Roofing, it could have been avoided if they exercised more caution.
Check with the BBB
A quick check with the company’s profile on the Better Business Bureau website would have informed would-be customers that the company has a history of taking down payments and never doing the work. The BBB keeps a record of complaints filed against companies as well as the number of complaints that are satisfactorily resolved. The BBB keeps a record of Spokane roofing companies so it’s easy to look up any prospective roofing contractor.
Don’t pay up front
There’s no reason for a reputable contractor to demand a down payment. Most reputable roofers don’t get paid until the work is done. If you are paying in installments, payments should be tied to milestones in the project and some should always be held back until the project is all the way finished. Contractors that keep asking for more without making progress or contractors who insist on cash only transactions should be avoided.
Get it in writing
A written contract spelling out the estimated cost and time frame protects you as a customer. Make sure to get receipts for any payments you do make in case there’s a dispute about how much you have paid.
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Source: kens5.com/news/investigations/82-complaints-filed-against-local-roofing-company/484017282